Orders can be placed online. Orders placed on-line will be confirmed automatically by email. This does not guarantee that we can meet your order. You will be contacted promptly if your order cannot be met or if there is a delay in dispatch, and you will be refunded as appropriate.
Most items shown are in stock, unless indicated and some items are order-to made as indicated. We will keep this as accurate as possible. However, if we are unable to supply an item that you have ordered, we will contact you immediately and refund your money.
Prices displayed on our website are in Japanese Yen and exclude Japanese consumption tax, delivery charges. Please see the Delivery section below for charges.
Payment can be by PAYPAL, Major Credit Cards and Bank Transfer.
No contract will exist between Art Craft Japan and the customer until goods are dispatched. Acceptance will be completed and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods.
Asia – from Japanese Yen 2,100, Europe - from Japanese Yen 2,800, North America- Japanese Yen 2,500, South America - Japanese Yen 3,100.
We do not deliver to PO box numbers.
Overseas orders should normally be received within 7-10 working days. Made-to-order item requires a month to two month to deliver. We will inform you of our expected delivery date when you ordered the made-to-order item.
We usually use EMS Japanese delivery service for delivering goods to customer’s country addresses. Custom tax may be charged based on the law customer reside in. Orders require a signature on delivery.
We will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will try to find and to deliver your goods to you as soon as possible.
We will deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable, we will contact you to find out the accurate delivery address.
Cancellation and Money Back
You are able to cancel your order for products at any time up to the end of the seventh day following the day after the day on which you received the products.
If you wish to cancel your order please email us with details of your cancellation.
If you have already received the products you need to carefully repackage and return them to us with the damage insurance that covers products price at the returns address shown in contact page. You need to keep them in your possession and take reasonable care of them, until you have returned the products to us.
We will credit the price of the returned products once we have received and checked them. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
Special Consideration for the LACQUER-WARE Tableware
The lacquer-ware product requires a special care and maintenance to avoid damages. You must read and agree with the care instructions depicted on the product explanation page.
The lacquer-ware product is popular in Japan, however people live in the rest of the world are not. The lacquer-ware product is used for long time in good condition with the timely care.
We can’t accept any claim on the lacquer-ware product after in use and we shall not be liable for damages of lacquer-ware products after in use.
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please email us. We will either replace the goods or arrange a refund as appropriate. You will need to submit a damaged report per our instructions.
All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for ordering goods from us.
If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions.
Your statutory rights as a consumer remain unaffected.
These terms are governed by the laws of Japan. Any disputes arising will be dealt with by the courts of Tokyo District only.
This website and its contents are provided to you on an "as is" and "as an available"" basis. We do not make warranties of any kind with respect to this website and its contents, including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.
We shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website.
We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances, which are beyond our control, nor that use of our website will be completely error free or uninterrupted.
We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.
Links to other sites
We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.
Complaints / Feedback / Recommendations
Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner.